Dubai: Al-Futtaim Engineering & Technologies sponsored G-Summit Middle East 2019, in Dubai. Hosted by Genesys, the global leader in omnichannel customer experience and contact centre solutions, the event gathered over 300 thought leaders, industry experts, partners and customers.
G-Summit is an annual Genesys roadshow event offered in multiple cities worldwide that features conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries.
Commenting on the event, Darko Makura, Chief Executive Officer of Al-Futtaim Engineering & Technologies, said, “As the premium partner for Genesys across UAE and KSA, we are extremely pleased to sponsor the annual G-Summit in Dubai. The event offers businesses the opportunity to explore future technologies relating to customer experience and how organizations can deliver services that customers today demand and expect.”
Mohamad Afifi, Genesys General Manager for the Middle East, said, “G-Summit is a unique gathering that provides organizations of all sizes the tools needed to exceed their customers’ evolving expectations. Once a year, we assemble the region’s brightest minds to showcase the latest Genesys product enhancements and demonstrate the hallmarks of a successful company in the digital age.”
Al-Futtaim Engineering & Technologies provides its customers with services spanning the entire customer experience value chain including omnichannel contact centres, CRM, knowledge management, advanced analytics, blended artificial intelligence (AI) bots and workforce optimization to customer experience-centric business process management.
The Al-Futtaim company has delivered Genesys solutions to premium organizations across Banking, Insurance, Aviation, Government, Real Estate and Automotive industry verticals.
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About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
Established over 45 years ago, the Engineering arm operates in the United Arab Emirates, Kingdom of Saudi Arabia and Egypt and provides a wide variety of products and services for the construction industry from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Technology Infrastructure and Digital Transformation.
The company continues to successfully represent strong international brands like AFTRON, Airedale, Hitachi, Johnson Control, TOTO, LM, Toshiba, Roca and Krantz amongst others.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics and cognitive search engine solutions. The IT infrastructure portfolio comprises of IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts. Its partners include best-in-class Technology Principals such as Genesys, SAS, Microsoft, Microfocus, Tableau, Alcatel-Lucent Enterprise and Panasonic Solutions amongst others, and currently operates in the UAE, KSA and Pakistan.
About Al-Futtaim
Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.
Structured into four operating divisions; automotive, financial services, real estate and retail; employing more than 42,000 employees across 25 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.
Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com
For further information, please contact:
Lejo Johnny
Senior Account Manager |
Impact Porter Novelli
Tel: +971 4 330 4030 |
Cell: +971 50 453 7023 |
Email: l.johnny@ipn.ae
Saeed Klaib
Senior Account Executive | Impact Porter Novelli
Tel: +971 4 330 4030 Ext: 423 |
Mobile: +971 58 593 4333 |
Email: s.klaib@ipn.ae
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