JEDDAH: arabot, MENA’s leader in conversational AI and text-based chatbot technologies, today announced that it has entered into a business development agreement with SolexPLUS®. SolexPLUS® is a professional Business Process Outsourcing (BPO) company that provides an array of outsourcing services in the domain of customer care, retention, consultancy, technical support, and process automation services in Saudi Arabia. Through this agreement, arabot will help support SolexPLUS® provide an innovative process outsourcing experience for leading organizations in Saudi Arabia and across the region through an intelligent AI chatbot solution.
"With the rapid changes in business process outsourcing practices, this is easily one of the most exciting places to work in technology and dip into conversational AI," said Hassan Nassar, Chief Operating Officer of SolexPLUS®. "We’re excited to partner with a forward-thinking company like arabot to deliver innovative business process outsourcing and call center services for our customers using an intelligent chatbot solution. At the core of SolexPLUS® is a focus on digitalization and leveraging cutting-edge technology to empower our clients and their end customers to create innovative corporate solutions that can stand the test of time."
"This partnership is very timely,” said Abdallah Faza, Chief Executive Officer and Co-founder of arabot. “Many BPO companies are moving away from traditional customer service call centers to a more proactive customer support model with the help of a customer engagement tool, like chatbots. At arabot, we help businesses build award-winning experiences for customers across multiple industries and step up their digital capabilities by embracing chatbots, AI and intelligent automation. We’re delighted to be partnering with the team at SolexPLUS®, and we are certain that this partnership will facilitate our expansion into one of the largest markets for our chatbot services and provide the springboard for further opportunities in the region.”
About arabot
Founded in 2016, arabot is a high-tech company that specializes in cutting-edge conversational AI chatbots and text understanding technologies that help companies and enterprises communicate and engage with customers in an efficient, effective, and intelligent way across a wide range of different websites, applications and social media platforms. Based in KSA with offices in UAE and Jordan, arabot works with leading brands around the world across many industries. For more information, please visit http://www.arabot.io/.
About SolexPLUS®
Founded in 2008, SolexPLUS® is a pioneer of BPO service offering in Saudi Arabia. Through its tailor-made solutions SolexPLUS® has partnered with leading technology providers of the region to serve many government entities and multi-national companies which are present in Saudi Arabia and across the region. To learn more about SolexPLUS®, please visit https://www.solexplus.com.sa/.
For Media Contact and Inquiries, please contact:
Haleemah Alaydi
Communications Manager - arabot
haleemah@arabot.io
© Press Release 2022
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