Abu Dhabi: As part of its continuous efforts to facilitate mobility and improve the quality of services provided to customers and the community, the Integrated Transport Centre (ITC) of the Department of Municipalities and Transport in Abu Dhabi announced that it has started implementing new amendments concerning the issuing of parking permits for visitors to sectors classified as ‘Residential Villa’ to ease the use of these parking spaces, increase convenience, enhance suitability and meet the needs of residents and their visitors.
In accordance with the new procedures that are applied in (77) sectors across the emirate, the ITC confirmed that the vehicles of residential villa visitors will not be subjected to fines if they are parked before 2:00 AM. If they wish to extend their visit and park their vehicles beyond this hour, then they must obtain a parking permit for visiting vehicles by sending a text message for each vehicle separately.
Concurrently, the ITC modified its systems allowing UAE Nationals to add new phone numbers to the ‘Mawaqif’ system to include villa residents as a means of using these numbers to send an SMS and issue daily permits for visitor vehicles, thus enabling everyone to obtain daily visitor permits after 2:00 AM. The villa owner or tenant can add their phone numbers to the ‘Mawaqif’ system by contacting the Service Support Centre of the Department of Municipalities and Transport on the toll-free number 800850, or by sending a text message to the number 3009 in the following format: ( space space ), e.g. )Add 050123456 E10).
The ITC explained that if visitors arrive prior to 2:00 AM, there is no need to take any action by the resident; as long as the vehicles are parked correctly. If visitors stay beyond 2:00 AM, the resident must send a text message, regarding each vehicle separately from any of the numbers registered in the ‘Mawaqif’ system to issue a daily visitor’s permit for the vehicle.
Villa residents can obtain two types of visitors permits for vehicles:
The ‘Events Permit’ can be requested by communicating with the call centre using the system registered phone number while keeping in mind the ITC predetermined period for submission.
As for the ‘Visitor Permit’ the request must be submitted by the villa permit holder through the phone number registered in Mawaqif System in the following format, (spacespacespace). For example, (AUH4 22278 E21 6), the maximum validity of the permit shall be six hours, starting from sending the request, from 2 a.m. to 8 a.m.
The ITC provides this service free of charge to UAE Nationals who own or rent a villa, while non- UAE national visitors’ parking permit fees are calculated according to the system tariff for standard-parking, which is 2 AED per hour. A fee is charged for each text message sent according to the service provider's tariffs. The same terms and conditions apply to villa visitors' permits under the ‘Mawaqif’ system, including Fridays and public holidays.
If villa parking spaces are used by unknown vehicles or in a way that leads to obstructing traffic and pedestrians or closing the entrances and exits of the villas, the ITC calls on residents to contact the Service Support Centre of the Department of Municipalities and Transport on the toll-free number 800850 to take the necessary measures.
In this context, the ITC emphasised the importance of the public parking system in the residential villa areas, adding that the visitor parking permit services are very popular with the community. The ITC also announced that the number of requests for visitor parking permits to residential villas has reached 871,132 in 2021, distributed over 77 sectors covered by the residential villa parking system, including 65 sectors in Abu Dhabi and 12 sectors in the city of Al Ain.
The ITC explained that the parking management system in villa areas has had many positive effects on traffic as well as the community, service and the environmental sectors. The system ensured residents and visitors used available parking spaces, achieved optimal use of the parking spaces, prevented exploitation, contributed to eliminating random parking and reducing traffic congestion in the villa areas in addition to ensuring the flow of traffic in those areas. It has also worked on not obstructing the movement of pedestrians and vehicles while also preventing the presence of abandoned vehicles in the villas, enhancing the security and safety of the community and reducing random housing in the villa areas, which results in crowding of villa residents in their parking lots.
Meanwhile, the ITC called on vehicle owners to abide by the laws relating to the public parking management system ‘Mawaqif’ and not to park vehicles randomly or in prohibited places, stressing the need to park the vehicle properly in the designated parking spaces.
© Press Release 2022
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