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QIC Insured, the retail arm of QIC - Qatar's leading insurer - has launched an automated online motor claims management service. With this new service, customers can register their motor claims following an accident whether it's a comprehensive or Third Party Liability (TPL) insurance at qic-insured.com - the new provision offers customers the convenience and ease of filing and tracking motor claims directly without having to deal with unnecessary delays caused by navigating heavy traffic to go a branch or waiting in line to file a claim; now, both filing and tracking can be done the easy way at qic-insured.com
Customers can register their motor claim in a few easy steps: enter policy no and QID, then enter police reference number and select preferred workshop from the provided list of approved workshops. Upon registering, customers would receive a reference number, which could be used to track the status of the claim, know whether the damaged car has been repaired and is ready for collection
Automated vehicle transport services from the customers' home or place of accident is part of the service and is done simply by checking a box for breakdown service and enter the location of the car (which can be done directly with Google Maps)
Commenting at this new service launch, Salem Al-Mannai, Deputy Group President & CEO QIC - MENA region says, "In our view, four elements determine successful claims processing: customer experience, advanced technology, information and analytics. By offering a web-based, self-service claims management tool, customers would have the freedom to file and track claims from any internet-connected device, at their discretion and at any time of the day. This would also reduce the cycle time and enhance our customers' experiences across all touch points
He further adds, "Processing a valid claim effectively is of paramount importance as it is when your promise as an insurer is put to test. Bearing that in mind, we've ensured to make our claims process easy, transparent, and convenient to enhance interaction with customers and be even more responsive to their needs and requirements in time"
About QIC Insured:
QIC Insured is a trademark under Qatar Insurance Company (QIC) and is the retail brand of QIC's personal insurances. QIC Insured's new universe can be experienced at www.qic-insured.com
About Qatar Insurance Company:
Qatar Insurance Company (QIC) is a publicly listed composite insurer with a consistent performance history of over 50 years and an underwriting footprint across the Middle East, Africa and Asia. Founded in 1964, QIC was the first domestic insurance company in the State of Qatar. Today, QIC is the market leader in Qatar and a dominant insurer in the GCC and MENA regions. QIC is one of the highest rated insurers in the Gulf region with a rating of A/Stable from Standard & Poor's and A(Excellent) from A.M. Best. In terms of profitability and market capitalization, QIC is also the largest insurance company in the MENA region. It is listed on the Qatar Exchange and has a market capitalization of over USD 4 billion.
For further information on QIC, please visit: www.qatarinsurance.com.
Contact:
Salem Al-Mannai
Frederik Bisbjerg, EVP xxxx : Frederik.bisbjerg@qicmena.com.qa / xxx
© Press Release 2016
