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Qatar Tourism signed a Memorandum of Understanding (MoU) with Qatar Railways Company (Qatar Rail). Furthering Qatar Tourism’s Service Excellence programme, this MoU outlines the partnership, whereby Qatar Rail’s customer facing staff will be trained in order to streamline customer service and maintain the highest standards for the same, providing for the onsite placement and dissemination of touristic information.
Chairman of Qatar Tourism, and Qatar Airways Group Chief Executive His Excellency Mr. Akbar Al Baker, stated: “We are pleased to partner with Qatar Rail as we further our promise of promoting Service Excellence across consumer touchpoints in Qatar. As we prepare to welcome the world to Qatar, Service Excellence places the consumer at the heart of our offerings, working closely with partners such as Qatar Rail to provide seamless experiences while showcasing Qatar’s award-winning hospitality.”
His Excellency Eng. Abdulla Abdulaziz Al Subaie, Qatar Rail’s Managing Director & CEO stated: “The Doha Metro plays an instrumental role in supporting the tourism sector by providing a network that connects different tourist destinations. We are pleased to sign this Memorandum of Understanding which covers various aspects of collaboration, as we are keen to further enrich the tourist experience in Qatar. This collaboration will equip our front-line staff with the required knowledge and training to act as ambassadors to promote tourist destinations on Doha Metro network.”
He added: “We look forward to working closely with Qatar Tourism on this partnership which will undoubtedly contribute to advancing the State of Qatar as a tourist destination and support hosting international events such as the FIFA World Cup Qatar 2022™.”
Qatar Tourism works with stakeholders across the public and private sectors, and its Service Excellence programme aims to elevate customer-facing experiences by providing training and certifications for frontline staff, improving performance, and enabling Qatar to offer best-in-class service across every customer touchpoint.
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For media-related inquiries, please contact Qatar Tourism’s Press Office on:
+974 33924466 | pressoffice@visitqatar.qa
About Qatar Tourism
Qatar Tourism’s mission is to establish Qatar as a place where cultural authenticity meets modernity, and where people of the world come together to experience unique offerings in culture, sports, business and family entertainment, rooted in Service Excellence. Qatar Tourism will regulate and develop the tourism industry, encouraging investment from the private sector. It will set the national strategy for the tourism sector, reviewing it periodically and overseeing its implementation, with the aim of diversifying tourism offerings in the country and increasing visitor spend. Through our network of international offices in priority markets, and cutting-edge digital platforms, Qatar Tourism is expanding Qatar’s presence globally and enhancing the tourism sector.
Web: www.visitqatar.qa
© Press Release 2021
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