Dubai, United Arab Emirates - Global cloud communications platform Infobip has announced the appointment of Mirza Bukva as the new Director of Operator Partnerships for the Europe, Middle East, and Africa (EMEA) region. The leadership appointment is a strategic move for Infobip in further strengthening partnerships and innovation in EMEA.

Mirza is no stranger to the company and has garnered nearly a decade of experience at Infobip, during which he has held a number of leadership roles within the telecom partnerships department. His background includes serving as Head of Telecom Partnerships for Africa, where he successfully improved connectivity optimisation, monetised telecom products, and managed high-stakes partnerships. Prior to joining Infobip, Mirza honed his expertise in sales and analytics, blending relationship-driven strategies with data-driven decision-making to deliver impactful business outcomes.

“Infobip operates at the forefront of telecommunications innovation, enabling seamless communication for businesses worldwide. By prioritising strong relationships and aligning strategies with emerging industry trends like 5G infrastructure and fintech convergence, my goal will be to solidify Infobip’s position as a trusted partner in the telecom ecosystem”, said Mirza Bukva, Director of Operator Partnerships for EMEA region at Infobip.

As Director of Operator Partnership for EMEA, Mirza will lead the development and execution of telecom partnership strategies across the region. His responsibilities include managing relationships with key operators, aligning Infobip’s solutions with evolving market needs, and driving revenue growth. He aims to leverage his extensive experience to foster long-term collaborations that create sustainable value for both Infobip and its partners.

“Mirza’s appointment aligns with the company’s vision to enhance its leadership in the telco sector by forging deeper partnerships, driving digital transformation, and unlocking growth opportunities through cutting-edge solutions such as Communications Platform as a Service (CPaaS) and Artificial Intelligence (AI)-driven customer engagement. He will be instrumental in continuing to redefine communication technology across EMEA”, said Matija Ražem, Chief Commercial Telecom Officer at Infobip.

Mirza’s focus will span over Europe’s competitive telecom landscape, the Middle East’s markets, and Africa’s digital transformation opportunities. He plans to tailor partnership strategies to address regional nuances while aligning them with Infobip’s global objectives.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić

Recent award wins include:

  • Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
  • Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
  • Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
  • Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
  • Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
  • Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)