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Muscat, Oman
Meeting rapidly growing user demand, Ooredoo has upgraded its Self-Care application to provide customers with a seamless digital scheduling service to book appointments at any of the company’s 42 branches in the Sultanate. The innovative new service eliminates the need for queues and promises to make every trip to Ooredoo store a faster, more efficient customer experience.
Feras Al Sheikh, Director of Consumer Sales at Ooredoo, said, “Our Self-Care application has proven to be a major success with over 300 thousand users registering for a more integrated and enriching digital world. In bringing full access to their digital lives a simple download away, customers throughout Oman are enjoying the benefits of a fully integrated mobile user experience accessible across all platforms. This upgrade represents another step in delivering a comprehensive smart solution that perfectly complements fast, easy, personalized and intuitive self-service.”
Ooredoo’s Self-Care application was designed to provide greater simplicity and full-access to the company’s digital service. The free app allows users to pay bills, recharge and manage multiple lines, receive instant updates on new promotions and view real-time billing information among other features. Since its launch, the app continues to receive regular enhancements by Ooredoo at no extra cost.
Available for both the iOS and Android operating systems free of charge, it has allowed users to handle day-to-day tasks with ease. To download the app, simply visit the Apple Store or Google Play and search for ‘Ooredoo Oman’.
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About Ooredoo
Omani Qatari Telecommunications Company SAOG (“Ooredoo”) was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the challenger mobile operator in Oman, originally operating under the name Nawras. The Company was awarded the second fixed licence in Oman in 2009, and launched its international gateway in April 2010, its corporate fixed and broadband services in May 2010, and its residential fixed and broadband services in June 2010. Since 2010, Ooredoo has been an integrated services telecommunications operator and is currently serving over 2 million customers across the Sultanate. Following a successful IPO on 1 November 2010, Ooredoo is listed on the Muscat Stock Market (MSM) under the “ORDS” ticker. Ooredoo is majority owned by Ooredoo Q.S.C. and also has a number of significant Omani shareholders which ensures that the company is strongly integrated into the Omani society. Ooredoo has won a number of awards including Jury’s Distinction Award for Customer Service Excellence in the telecom sector 2013, Leading Telecommunications Company at the Arab Achievement Awards 2013, Best Operator Network at the Telecoms World Middle East 2013 Awards, the CommsMEA award for Middle East Mobile Operator of the Year 2015 and Best Telecommunications Company at the Arab Achievement Awards, 2016.
Twitter: @OoredooOman
Facebook: www.facebook.com/OoredooOman
Instagram: @OoredooOman
YouTube: www.youtube.com/OoredooOman
Snapchat: Ooredoo_Oman
About Ooredoo Group
Ooredoo is an international communications company operating across the Middle East, North Africa and Southeast Asia. Serving consumers and businesses in 10 countries, Ooredoo delivers the leading data experience through a broad range of content and services via its advanced, data-centric mobile and fixed networks.
Ooredoo served 138 million customers and generated revenues of USD 8.9 billion as of 31 December 2016. Its shares are listed on the Qatar Stock Exchange and the Abu Dhabi Securities Exchange.
Twitter: @Ooredoo
Facebook: www.facebook.com/ooredoogroup
LinkedIn: http://www.linkedin.com/company/ooredoo
YouTube: www.youtube.com/ooredoogroup
For further information please contact:
Emily Shotter
Department Head - Public Relations & Internal Communications
e-mail: emily.shotter@ooredoo.om
+968 9510 8302
Sudipta Dasgupta
TRACCS Public Relations
e-mail: Sudipta.Dasgubta@traccs.net
+968 94558787
© Press Release 2017
