The 2 companies Join Pioneering Contact Centre Event in the Kingdom

The Contact Centre and the Customer Service Elevation markets continue to be among the fastest-growing sectors in the Middle East & North Africa (MENA) economy. The Contact Center is specifically being given a boost in KSA through the National Transformation Program 2020 which aim is to enhance the level and quality of services, in line with KSA’s Vision 2030.

In this context, Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that JATHWA, a fast-growing Saudi ICT emerging company, has been appointed to market, sell and provide professional services for the range of CX and Contact Centre solutions developed by Altitude Software across the Kingdom of Saudi Arabia.

Accelerating the Adoption of Innovative CX Solutions in Saudi Arabia

Jathwa is a Saudi ICT emerging company that was recently formed by merging four companies altogether, namely E-Solutions House (ESH), Mobile Channels Company (MCC) and Care for Clients (C4C). Jathwa is a profound provider of Analytics, Customer Experience, and Mobility solutions. With more than 15 years of experience in the Saudi market, Jathwa headquarters are located in Riyadh, Saudi Arabia. The company clients' base ranges from governmental institutions, large enterprises, down to SMEs.

‘’Jathwa is committed to helping KSA’s most influential companies reimagine their CX to reflect the needs of a new age driven by a connected and empowered customer,” stated Salem Alenzi, Jathwa President. “Working with a world-class CX specialist like Altitude enables us to accelerate CX transformation for clients through integrated services and solutions that build a unified, omnichannel view of the customer and put their experiences at the heart of the company.”

Altitude Software is positioned as one of the leading independent global providers of CX & Customer Interaction Management software across 80+ countries, with a fast-growing presence in the MEA region. The company’s customer base in the GCC includes a broad range of prominent corporations such as STC (KSA), Etisalat (UAE), Transmed (KSA), Dubai World Trade Centre (UAE), ADIB (UAE), EXTRA (KSA), Nestle Waters Middle East, Al Jomaih (KSA), Almajal G4S (KSA), and Pizza Hut (KSA).

’Key organizations in MENA are realizing great value from contact centers in terms of revenue generation, cost savings and customer service differentiation. In this respect, the Saudi CX & contact centre market continues to be a major focus for Altitude Software,’’ commented Riadh Boukhris, Altitude Software MENA President. “With an impressive track record in the telecommunications market segment and a strong presence in the financial services sector, Jathwa is an excellent fit for Altitude’s partner program and represents an important delivery channel that is in line with our solutions strategy in Saudi Arabia.”

Spotlighting innovative, proven CX solutions in KSA

Jathwa and Altitude Software will be part of ‘’Kingdom Call Center Transformation 2017’’, a pioneer event in Saudi Arabia being held at the Rosh Rayhaan by Rotana Riyadh from September 27–28, 2017.  The 2 companies will jointly show how contact centers can take a leap forward and reach the next level of customer service. The Jathwa & Altitude teams will specifically share their contact centre expertise as well as bring global insight into current trends and opportunities facing organizations in KSA. A dedicated Jathwa seminar session will be on Thursday 28th September at 11:00AM, which focus will be on how to implement successful, innovative processes for managing and leveraging customer interactions across the enterprise.

"Kingdom Call Center Transformation 2017 is an excellent opportunity for us to highlight the expertise of our KSA-based teams and the strength of our integrated CX solutions,” commented Saleh Al-Basha, CEO at Jathwa.

Al-Basha concluded by stressing the importance for companies to go a step further and base their value proposition on achieving true customer engagement: “True blending of all communication channels, efficient workflow management, AI-enabled chatbots and visual IVR are just a few of key, innovative customer interaction management features which help contact centers meet the challenging requirements and needs of today’s customer.’’

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About Altitude Software
Altitude Software (www.altitude.com ) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact centre and throughout any organization.

More than 300.000 users in 1100 customers in 80 countries use Altitude uCI solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software has a track record of 22 years of customer and industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. It has 12 offices in four continents, a 160-strong worldwide partner network and is ISO 9001 certified for its worldwide support.

Altitude Software Middle East & North Africa is located in Dubai Internet City, U.A.E, and is leading the multimedia contact centre market in those regions. Customers include National Bank of Abu Dhabi (UAE), Etisalat (UAE), G4S (KSA), Dubai World Trade Centre (UAE), Abu Dhabi Islamic Bank (UAE), Al Hamra Village (UAE), Trust (Bahrain), Qnet (Kuwait), Ahli United Bank (Bahrain), Pizza Hut (KSA), National Bank of Oman, Advancia (Tunisia), Air Miles (UAE), and SNTTA (UAE).

Altitude Software can be reached at +971 4 391 8880 or emailed info.mena@altitude.com

Follow us on Twitter (www.twitter.com/Altitudesoft), LinkedIn (www.linkedin.com/companies/altitude- ) and   Facebook (softwarewww.facebook.com/altitudesoftware ). Or visit our blog (http://www.altitude.com/blog ).

About Jathwa
Jathwa (www.jathwa.com ), a Saudi ICT emerging company that was recently formed by merging four companies altogether - E-Solutions House (ESH), Mobile Channels Company (MCC), and Care for Clients (C4C)-  is a profound provider of Analytics, Customer Experience, and Mobility solutions. Being a regional channel partner for leading brands, including; Altitude Software, Qlik, Outsystems, Engagor, among others, Jathwa proclaims an outstanding competitive position and boasts a diverse range of technological solutions that address the latest international trends and satisfy the emerging requirements of both the business and consumer markets of today.

With more than 15 years of experience in the Saudi market, Jathwa headquarter is located in Riyadh, Saudi Arabia. Its team is comprised of experienced professionals with a huge array of competencies and skillset. The company clients base range from governmental institutions, large enterprises, down to SMEs. It represents as well some prestigious names in both Islamic and Poetry content arena, and is keen on developing trending applications in the entertainment and sports fields.

© Press Release 2017