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In a significant stride towards incorporating Voice Biometrics Technology and a first in Bahrain, Invita Company B.S.C. (closed), an ISO and PCI-DSS certified – leading provider of Business Process Outsourcing (BPO) and Digital Transformation services has signed an teaming agreement with Kaizen Secure Voiz Inc, a company specializing in the field of voice biometrics carrying patented offerings like speaker verification, speech authorization, speech analytics and AI powered Digit recognizer. This move integrates the benefits of voice biometric into its contact centre offerings.
On the occasion, Rahul Bhalla, CE of Invita said “We have seen an increased adoption of our services like AI Chatbots, RPA and Sentiment analysis. As leading experts in CX solutions, we are always looking for breakthrough ways to bring new value to our customers. We are delighted to be one of the first providers to deliver voice biometrics to companies who wish to eliminate customer friction without any compromise on security. The customer only needs to speak, there is no need for any other additional authentication methods, all achieved with unparalleled real-time accuracy and precision.”
© Press Release 2021
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