Emirates NBD to launch EasyHub integrated digital kiosks

PHOTO

Partners with Diebold Nixdorf to offer multi-functional interactive terminal

Open an account and get a debit card instantly

Access branch services beyond banking hours, any day of the week

Dubai: Emirates NBD, a leading bank in the Middle East, has partnered with Diebold Nixdorf, a world leader in driving connected commerce, to soon launch Emirates NBD EasyHub, the region’s first integrated digital kiosk that will allow customers to sign up for new products and access a variety of teller services, functioning like a mini-branch that is open beyond normal banking hours and all days of the week.

Emirates NBD EasyHub offers customers a self-service banking experience aided by a video banker who will guide customers via onscreen instructions and step by step assistance. EasyHub will enable individual retail and affluent customers to open Current or Savings Accounts of their choice and instantly obtain a personalized Debit Card. Customers will also be able to conduct all routine teller services such as cash deposit and withdrawal, cheque encashment including coins, cheque deposits and internal fund transfers. Additionally, customers will also be able to carry out a variety of banking services such as updating their personal details, requesting for a cheque book or for authenticated statements and even apply for a personal loan, without having to wait at a bank counter.

“Emirates NBD has always made bold investments in digital technology to modernize and simplify banking and our partnership with Diebold Nixdorf is another example of this commitment,” said Abdulla Qassem, Group Chief Operating Officer, Emirates NBD. “EasyHub embodies our customer first approach and will provide them with increased flexibility to open an account or conduct teller transactions in a safe and secure manner while experiencing the same superior service they would receive at any of our branches.”

“Emirates NBD EasyHub is another example of the bank’s tech plus touch philosophy that combines digital convenience with the comfort of human touch,” commented Suvo Sarkar, Senior Executive Vice President & Group Head, Retail Banking & Wealth Management, Emirates NBD. “Starting with the launch of the first Interactive Teller Machine in the region a few years back, to introducing EVA (Emirates NBD Virtual Assistant) AI-powered voice assistant and FaceBanking video banking, Emirates NBD has been seamlessly combining digital with the physical to provide a superior customer experience.”

The innovative solution is enabled by Diebold Nixdorf’s Vynamic™ Connection Points, a flexible and multi-vendor self-service software allowing the implementation of customised applications, and comes equipped with a debit card dispenser, biometric signature pad, an A4 document scanner and statement printer, a specialized ID card reader, a cash recycler and coin dispenser as well as an NFC (near field communication) receiver for contactless transactions.

“We are honoured to partner with Emirates NBD to collaboratively innovate in introducing the region’s complete digital customer onboarding solution and help empower the bank’s digital transformation journey,” said Habib Hanna, Managing Director, Middle East, Diebold Nixdorf. “We partner strategically with our customers to build customised solutions that fit their current-state and future-state needs, and our innovation team brings these unique designs to life.”

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About Emirates NBD:

Emirates NBD is a leading banking Group in the region. As at 31^st March 2018, total assets were AED 475.6 Billion, (equivalent to approx. USD 129.4 Billion). The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 per cent of all financial transactions and requests conducted outside of its branches. The bank was declared the Most Innovative Financial Services Organization of the Year at the 2017 BAI Global Innovation Awards.

The bank currently has 228 branches and 1057 ATMs and SDMs in the UAE and overseas and a large social media following, being the only bank in the Middle East ranked among the top 20 in the ‘Power 100 Social Media Rankings’, compiled by The Financial Brand. It is a major player in the UAE corporate and retail banking arena and has strong Islamic Banking, Global Markets & Treasury, Investment Banking, Private Banking, Asset Management and Brokerage operations.

The Group has operations in the UAE, Egypt, the Kingdom of Saudi Arabia, India, Singapore, the United Kingdom and representative offices in China and Indonesia.

The Group is an active participant and supporter of the UAE’s main development and community initiatives, in close alignment with the UAE government’s strategies, including financial literacy and advocacy for inclusion of People with Disabilities under its #TogetherLimitless platform. Emirates NBD Group is an Official Premier Partner of Expo 2020 Dubai. For more information, please visit: www.emiratesnbd.com

About Diebold Nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 23,000 employees worldwide. The organization is headquartered in North Canton, Ohio, USA. Visit www.DieboldNixdorf.com for more information.

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Emirates NBD:

Ibrahim Sowaidan
Senior Vice President

Head - Group Corporate Affairs
Emirates NBD
Telephone: +971 4 609 4113 / +971 50 6538937
e-mail: ibrahims@emiratesnbd.com

Tricia Kaul
ASDA’A Burson-Marsteller; Dubai, UAE

Tel: 971-4-4507600; Fax: 971-4-4358040
Email: tricia.kaul@bm.com

Diebold Nixdorf Media Relations
Tiffini Bloniarz   – Americas
+1-330-490-3823
tiffini.bloniarz@dieboldnixdorf.com

Diebold Nixdorf Investor Relations

Steve Virostek

+1-330-490-6319

steve.virostek@dieboldnixdorf.com

Diebold Nixdorf Media Relations