DIB recognized once again for its longstanding commitment to customer service

Dubai, UAE: Dubai Islamic Bank (DIB), the largest Islamic bank in the UAE, has won two awards, ‘Best Branches’ and ‘Best Customer Experience Measurement’ at the annual Service Olympian Awards.

Held at Emirates Towers Hotel on Monday 5th February, the Service Olympian Awards celebrated regional organizations’ commitment to delivering excellent customer service and to ensuring optimal employee engagement across the board. Both these assessments are conducted by the International Customer Service Institute, a global organization dedicated to establishing the highest standards in service quality worldwide.

Sanjay Malhotra, Chief of Consumer Banking at DIB said, “We are delighted to receive these respected awards as a testament of our ongoing focus on customer service. For the second year in a row, we have been recognized by the Service Olympian Awards for our commitment to the field of customer service. Our ‘Customer First’ bank wide initiative is a core pillar of the Bank’s business strategy and becomes more relevant as we continue to adapt to the evolving needs of our customers. At DIB, we stand firm in our approach of combining local tradition and heritage with personal service and innovation to deliver the best possible solutions.”

As 2018 begins on a positive note for DIB, the Bank was recognized as the ‘Fastest Growing Bank in the UAE’ at the International Finance Magazine Awards.  Dubai Islamic Bank is well-positioned today to continue building on its efforts of delivering outstanding customer service, and aligning these programs to its overall growth strategy in the UAE and beyond.

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About Dubai Islamic Bank:
Established in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full service Islamic bank and the fourth largest Islamic bank in the world. The Bank currently operates 90 branches across the UAE, is present in seven markets worldwide and is expanding its global footprint to further grow and develop the industry. Serving close to 1.7 million customers, DIB offers its growing consumer base an increasing range of innovative Sharia compliant products and services.

In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shari’ah-compliant financial services across a number of markets worldwide. The bank has established DIB Pakistan Limited, a wholly owned subsidiary which is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns a nearly 40% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd.  

The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. A clear indication of the bank’s leadership position in the Islamic finance sector, DIB named the Best Islamic Bank in the various prestigious ceremonies. In 2017, DIB won the coveted Global Islamic Business Award in its first edition in the region and was presented to the bank during the 23rd edition of the Business Excellence Awards Ceremony. 

For more information, please visit us at www.dib.ae.

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For more PR information, please contact:
Dubai Islamic Bank                                                                                        Weber Shandwick
Jawaher Al Shamsi                                                                                           Dhanya Issac
Head of Corporate Communication                                                             Associate Director
Direct: +971 4 207 5314                                                                                   Direct: +971 4 445 4222
Email: jawaher.alshamsi@dib.ae                                                                  Email: dissac@webershandwick.com

© Press Release 2018