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Dubai - The Dubai Investment Development Agency (Dubai FDI), an agency of the Department of Economic Development (DED), and the British Centres for Business (BCB) initiative of the UK Government, have successfully co-ordinated their efforts to bring Mary Gober International (MGI), a world leader in customer service training, to Dubai.
The new office will help MGI to improve its existing relations in the UAE and GCC and at the same time address the diverse demands of the fast-growing service sector in the Middle East and beyond. The UK-based company is already a leading provider of customer service training to world-renowned brands such as TNT, Virgin Holidays, Bank of America, Marks & Spencer, Qantas and Orange.
Ibrahim Ahli, Director, Investment Promotion Division in Dubai FDI, commented: "Given recent trends and the economic vision of Dubai's leadership the role of services in the emirate's diversified economy is bound to increase remarkably. Currently, Dubai is on course to be one of the smartest cities in the world offering best-in-class service experience to residents and visitors."
"Service standards will be under scrutiny more than ever as the city draws closer to Expo 2020 and promote its ease of business as well as retail, hospitality and tourism sectors as key differentiators. We are pleased to see companies like Mary Gober International choosing Dubai as the next step in their growth journey in such an eventful backdrop," said Ahli.
"World-class service providers complement Dubai's efforts to create a competitive service environment and enable UAE nationals to be well-equipped in ensuring customer satisfaction At the same time companies moving to Dubai can efficiently connect to promising markets, especially those in the Middle East, Africa and South Asia," Hamad Al Abdooli, Senior Manager Investment Support in Dubai FDI commented.
MGI is known for its innovative training approaches based on the work of leading expert Mary Gober and proven to bring lasting improvements in customer satisfaction, employee engagement and financial results. "MGI is delighted to have an office in Dubai and to be partnering with UAE businesses focused on achieving service excellence. We plan to recruit UAE nationals with the talent to deliver MGI programmes," said Margot Walter, General Manager, MGI International Limited.
"As the BCB's first client, we are delighted that MGI is underway in Dubai having successfully obtained the required approvals. They are a great example of the quality that exists in the UK professional training sector which is much sought after in the UAE and wider GCC," commented Susie Isaacson, Business Operations Manager of BCB.
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About Dubai FDI
The Dubai Investment Development Agency (Dubai FDI), an agency of the Department of Economic Development (DED), works to promote investment opportunities in Dubai and support international investors to establish a presence here whilst taking advantage of Dubai's strategic location to access the MENASA region.
Dubai FDI assists in the identification of sector specific opportunities, provide connections to a network of both government and non-government partners, and provide support throughout the investment lifecycle from setup to growth.
For further information, please contact:
Faisal Shamsudheen
Marketing & Communication Department
Department of Economic Development
Tel: (971 4) 361 3070
Email: faisal.pathiasseri@dubaided.gov.ae
© Press Release 2015
