• The company’s participation aligns with Saudi Vision 2030 to accelerate digital transformation initiatives in the Middle East.

Unifonic, the leading customer engagement platform and CPaaS (Communications Platform as a Service) provider in the Middle East, is set to participate at LEAP 2023 in Riyadh, Saudi Arabia. At the second edition of the global tech event, which will be launched under the theme ‘Into New Worlds,’ Unifonic will present its cutting-edge communication technology, redefining how brands connect with their customers.  The conference will be held from February 6 to 9, 2023, at the Riyadh Front Exhibition and Convention Center.

Ahmed Hamdan, CEO and Co-Founder of Unifonic, stated: “Digital transformation is disrupting every industry. And for the most, it’s led by customers’ growing expectations for seamless digital journeys. We believe conversational technology will form the backbone for digital commerce, marketing, and support. In line with this, Unifonic is set to showcase the evolution of its customer engagement platform to a melting pot of tech innovators and leading experts from around the world at Leap 2023. We are proud to demonstrate how our technology can deliver seamless end-to-end omnichannel digital customer experiences, as well as showcase our new AI capabilities. Through this platform, Unifonic aims to empower organizations with advanced communication tools that promise exceptional experiences for customers.”

“Moreover, it also offers an ideal setting to underscore the advancements we have achieved from our acquisition of Sestek, an AI-driven conversational automation company’.  Ahmed Hamdan, added.

This year's LEAP conference, featuring more than 700 speakers from 50 countries and 900 local and international companies, will significantly advance KSA’s economy through numerous partnerships, agreements, and investments. Unifonic is also excited to spotlight UnifonicX, an investment of SAR 100 million that focuses on Acceleration and Venture Building, among other initiatives. The accelerator program is targeting rising SaaS startups. This initiative program aligns with and supports the Saudi Vision 2030 of accelerating digital transformation initiatives for public and private enterprises in the Middle East, as well as meeting Saudi Arabia’s goal to invest in high-growth, high-impact technology startups in the country.

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ABOUT UNIFONIC

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. It streamlines conversations at every touchpoint throughout the customer journey by unifying communication channels, messaging apps, and chatbots.

Unifonic’s solutions integrate customer communication channels, including text, voice, messaging, and web, into a single platform that enables companies to create stronger customer relationships. As newer channels emerge and user preferences change over time, organizations rely on Unifonic to maximize customer engagement and optimize communication returns on investment.

From SMS for online banking to WhatsApp customer service support, Unifonic empowers organizations to transform their customer experiences while allowing them to focus on core business activities without maintaining costly communication infrastructures.

Unifonic connects local enterprises with their customers. This includes leading banks, financial institutions and government entities throughout the region, as well as healthcare providers, retail and e-commerce, and transport and logistics providers worldwide. With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by a local corporate presence in five countries and a dedicated team of 300+ professionals serving clients 24/7. For additional information about Unifonic, please visit https://www.unifonic.com/.

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Orient Planet Group (OPG)
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