Ras Al Khaimah: Ras Al Khaimah Economic Zone (RAKEZ) received the ‘Best RPA Excellence Award’ during the prestigious Future Data Summit 2023, supported by the UAE Cyber Security Council, for its outstanding implementation of robotic process automation (RPA) in visa-related services offered by its government services department.

In a bid to enhance the speed of services delivered to its clients, RAKEZ embarked on its automation journey, onboarding digital workers (virtual bots) to handle visa-related services such as entry permits, immigration file opening, status change, visa renewal, etc. The digital workers have successfully reduced the time needed for some of the processes by 1.5 days, completing them within just 12 hours. In the first quarter of 2023 alone, the digital workers handled close to 18,500 visa service requests, which is around 70% of the total requests received from clients.

RAKEZ Group CEO, Ramy Jallad, said, “We are happy to be recognised for successfully automating our internal processes. This achievement highlights our client-first approach and commitment to supporting their business journeys every step of the way. Soon, our digital workers will also assist clients with licence activations.”

“As we continue to leverage advanced solutions to upgrade our functions and processes, we are also training our staff to be agile so they can efficiently lead and drive the technological changes. Our focus is on providing innovative and efficient solutions to our clients while delivering quality services,” he added.

RAKEZ has been at the forefront of technological innovation for years, consistently leveraging cutting-edge digital tools to elevate its performance and make its services more accessible to clients. RAKEZ provides an unparalleled level of convenience, enabling clients to complete their entire business set-up process digitally. With all its services just a tap away, RAKEZ puts the power in the hands of its clients, offering a streamlined, efficient experience that is second to none.

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For more information, please contact:
Cleo Eleazar, Public Relations & Events Manager, RAKEZ
Email: c.eleazar@rakez.com

About Ras Al Khaimah Economic Zone (RAKEZ):

RAKEZ is a powerhouse business and industrial hub established by the Government of Ras Al Khaimah in the United Arab Emirates. It currently hosts over 18,000 companies coming from over 100+ countries and operating in more than 50 industries.

RAKEZ offers entrepreneurs, startups, SMEs and manufacturers a wide-range of solutions, including free zone and non-free zone licences, customisable facilities, and first-class services provided in a one-stop shop. Furthermore, RAKEZ has specialised zones that are tailored to specific needs of investors: Al Nakheel and Al Hamra Business Zones for commercial and service companies; Al Ghail, Al Hamra and Al Hulaila Industrial Zones for manufacturers and industrialists; and an Academic Zone for educational providers.

A leading economic zone, RAKEZ aims to continue attracting diversified investment opportunities that will contribute to the economic growth of Ras Al Khaimah.