• Etihad Cargo has launched an Instant Offer Rate (IOR) solution to provide customers with faster response times and the most competitive prices based on their requirements.
  • The IOR solution will reduce the time taken to complete pricing transactions by up to 70 per cent, boosting efficiency with the use of automation across the carrier's network.
  • The new system will generate prices in seconds based on five key booking and flight details, including density, departure day, direct or indirect flights, flight demand and requested services.

Abu Dhabi, United Arab Emirates – Etihad Cargo, the cargo and logistics arm of Etihad Airways, has launched an innovative Instant Offer Rate (IOR) tool, further enhancing the carrier's online booking portal to streamline the booking process, provide faster response times and offer improved levels of customer service.

Developed in collaboration with IBS Software, Etihad Cargo's IOR solution will enable the carrier to boost efficiency, reducing pricing transaction times by up to 70 per cent. Utilising automation, the new IOR feature will enhance the booking experience for Etihad Cargo's partners and customers. Prices are instantly generated based on five key booking and flight parameters, including density, departure day, direct and indirect flights, flight demand and requested services. Using this data, the IOR solution will provide the best available price to customers within a few seconds, offering a seamless, user-friendly booking process via Etihad Cargo's online portal.

"Since launching Etihad Cargo's revamped booking portal, the carrier has continued to add features that enhance the customer journey, making it easier and more intuitive for partners and customers to make bookings," said Leonard Rodrigues, Head of Revenue Management and Network Planning at Etihad Cargo.

"By giving portal users instant access to prices based on their unique requirements, partners and customers have all the tools they need to make a booking within seconds and with the confidence their cargo will be transported across Etihad Cargo's global network safely, securely and reliably at the most competitive price."

The launch of the IOR solution is the latest feature to be added to Etihad Cargo's booking portal, following the recent addition of features enabling the booking of cats, dogs and dangerous goods. The carrier remains committed to enhancing customer service with the development and implementation of customer-centric features and tools as part of its ongoing digitalisation strategy.

About Etihad Cargo:

Etihad Cargo is the cargo and logistics arm of Etihad Airways. Since its establishment in 2004, Etihad Cargo has grown rapidly to become one of the leading air cargo carriers in the world, offering customers a range of cargo products and services to five major continents. Its hub in Abu Dhabi is strategically located at the centre of the world's busiest trade lanes, providing an integral link between Asia, Europe, North America, Australia and Africa.

In addition to general cargo, Etihad Cargo offers a wide range of specialty products including live animals, dangerous goods, valuables and vulnerables, personal effects, as well as its market leading cold chain products (the latter holding IATA's stringent Centre of Excellence for Independent Validators certifications for both Pharmaceutical and Perishables Logistics, as well as Live Animals Logistics). 

For more information, please visit www.etihadcargo.com 

Media Contacts:
Duty Media Officer, Etihad Aviation Group
Email: dutymediaofficer@etihad.ae
Christina Bostock, IHC (Etihad Cargo)
Email: christina@ih-c.com