Dubai, United Arab Emirates – Dubai Airports, the operator of Dubai International (DXB) and Al Maktoum International Airport (DWC), has implemented a groundbreaking demand planning and forecasting initiative that is transforming behind-the-scenes supply management operations. This innovative approach has enhanced service levels, streamlined inventory management, and boosted operational efficiency across the organisation, contributing to a superior experience for airport guests.

Over the past year, the introduction of a sophisticated Material Requirement Planning (MRP) tool, powered by artificial intelligence and machine learning, helps the inventory team predict future spare parts consumption. With parts on hand, the team can promptly execute engineering work orders, resulting in quicker maintenance responses and fewer disruptions for airport guests.

The MRP tool has improved forecast accuracy by 30%, allowing for precise inventory planning and reducing excess stock by 12%. This optimisation enhances capital utilisation and ensures that resources are available when needed.

Emmanuel Augustin, VP of Supply Management at Dubai Airports said, "We leveraged AI and real-time data to streamline our inventory management, improve efficiency and enhance the quality of service we provide to our key customers, both our internal business functions and the millions of guests who travel through the airport. As the first airport in the region and the first government entity in Dubai to implement this system, it underscores our commitment to innovation and operational excellence.”

Improved forecasting has led to a 24% increase in service levels, enabling faster response times for facility maintenance and enhancing the overall guest experience. The reduction of ageing work orders by 82% ensures that maintenance tasks are addressed promptly, minimising downtime and maintaining high standards of airport operations.

The automation of the inventory ordering process has improved efficiency by 400%, seamlessly integrating the creation of purchase requisitions and significantly reducing manual workloads.

The advanced data analytics provided by the MRP tool have strengthened decision-making processes, allowing Dubai Airports to leverage real-time data for enhanced performance. This has also ensured adherence to new regulations, maintaining the airport’s commitment to operational excellence and regulatory compliance.

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About Dubai Airports

  • Dubai Airports operates both of Dubai’s airports, Dubai International (DXB) and Dubai World Central (DWC).
  • As an integrator, Dubai Airports works to balance the interests of all stakeholders to maintain aviation growth, protect operational resilience and ensure that service providers collaborate to provide a safe and secure service and improve customer experience whilst maintaining a sustainable business.
  • DXB surpassed the 2019 levels of traffic in 2023 by welcoming 87m guests and forecast to reach 91m guests in 2024.
  • DXB is ranked as the world’s number one airport by international passenger numbers for 2023, as announced by the Airports Council International (ACI).
  • DWC embodies Dubai's vision for the future of aviation. With expansion plans announced in May 2024, involving a record investment of US$35b, DWC aims to reshape the aviation landscape.
  • Over the next decade, DWC will accommodate 150m passengers annually, eventually expanding to 260m passengers and 12m tonnes of cargo.
  • With five runways, futuristic design and seamless intermodal connectivity, DWC aims to revolutionise global air travel, setting new standards for efficiency and passenger experience for the next 50 years.
  • High-resolution images of DXB are available here: Media Library
  • For recent updates, refer to our official social media platforms on Facebook, Instagram, LinkedIn, Twitter or hashtags: #DubaiAirports #DXB #DubaiWorldCentral.