Dubai, UAE: Arabian Automobiles, the esteemed flagship company of the AWRostamani Group and the exclusive dealer for Nissan, INFINITI, and Renault in Dubai, Sharjah, and the Northern Emirates, achieved three prestigious awards at the 2023 Insights ME Contact Centre Awards, for the third consecutive year. The accolades included the titles of 'Excellence in Industry Call Centre – Conglomerate,' 'Outstanding Medium-Sized Call Centre (Operationally, 31-70 Seats),' and 'Top Performer in Call Centre Management (31-70 Seats).'

These achievements stand as a testament to Arabian Automobiles' steadfast dedication to the highest standards of customer service and its relentless pursuit of innovation in fostering customer relationships.

This year’s submission represented remarkable progress compared to the previous year. Arabian Automobiles, with its committed customer-centricity pillar and stable vision, transitioned from being recognized as the 'Best Small Call Center' to achieving the prestigious title of the 'Best Medium Call Center, and its team witnessed a remarkable boost in productivity, thanks to the implementation of its resource utilization initiative. Furthermore, the company introduced an innovative agent trend analysis approach that has been pivotal in consistently elevating its overall performance.

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About Arabian Automobiles Company

Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With over 50+ years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50+ years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.

Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for a total of 21 times with 10 consecutive wins between 2007 and 2016.

Across its Dubai and Northern Emirates network, Arabian Automobiles operates:

  • New vehicle sales showrooms: 9 Nissan, 4 INFINITI and 2 Renault
  • 6 pre-owned car showrooms
  • Central Logistics Centre at Dubai Industrial City
  • Service centres: 10 Nissan, 4 INFINITI, and 3 Renault
  • 60-minute Express Service
  • 9 spare parts outlets
  • Arabian Automobiles is ISO 9001, ISO 14001 and ISO 45001 certified.