Abu Dhabi: Al Masaood Automobiles, the authorized distributor of Nissan cars in Abu Dhabi, Al Ain, and the Western region, has been awarded an official certification for the end-to-end digitization of their Nissan Aftersales services. The company was recognized during an exclusive ceremony attended by AMA and Nissan representatives, with the certificate being presented by Carole Gaultier, Director of Service Marketing & New Ecosystems Aftersales, Nissan AMIEO (Africa, Middle East, India, Europe, and Oceania.

Al Masaood Automobiles’ certification underlines the company’s dedication to providing customers with a trustworthy, accessible, transparent, and value-added experience through the new digitalised process. This comprehensive initiative harnesses advanced technology to address every facet of the aftersales service journey, enhancing customer convenience and satisfaction.

Receiving the certification, Harmeet Singh, Aftersales Director, Al Masaood Automobiles said: "At Al Masaood Automobiles, we continue to elevate our aftersales services, putting customer convenience and satisfaction at the forefront of everything we do. With a solid commitment to customer-centricity and innovation, the digitization upgrades we have undergone aims to evolve the aftersales experience for Nissan customers. Being certified by Nissan is a testament to our persistent efforts to utilising technology to exceed customer expectations and deliver quality car ownership journeys."

With the implementation of digital tools and processes across Al Masaood Automobiles Nissan aftersales services, customers can enjoy a streamlined and hassle-free experience, and seamlessly navigate the online service scheduling, follow-up, and payment options in a paperless process with increased efficiency. Additionally, Nissan customers can book a 60-minute Express Service, ensuring swift and effective expert support designed to accommodate the busy schedules of customers.

The company's commitment to transparency and customer satisfaction is showcased in its Interactive Multi-Point Inspection, where customers receive detailed quotations and upfront pricing information. Moreover, Al Masaood Automobiles adopts a ‘street-light system’ that offers customers clear communication, with color-coded indicators gauging the urgency of any required service. The implemented street-light system keeps customers informed about their vehicle's requirements, with green indicating no service needed, amber suggesting follow-up attention, and red signalling immediate required attention.

For more information, please visit Nissan Service | Nissan Abu Dhabi (nissan-abudhabi.com)

About Al Masaood Automobiles  

Al Masaood Automobiles – authorised distributor of Nissan, INFINITI and Renault in Abu Dhabi, Al Ain, and the Western Region for over 38 years - brings to its customers a complete range of the most reliable 4x4, luxury, passenger, and commercial vehicles, efficiently catering to a large and diverse number of individual, fleet, and government users.

Al Masaood Automobiles’ extensive network coverage includes 10 showrooms for new cars, and 3 showrooms for used cars in Abu Dhabi, Al Ain, and the Western Region – including the flagship showroom complex at Musaffah with dedicated new vehicle delivery centre: 5 Service Centres and 6 Spare Parts outlets. In 2019, the company inaugurated its state-of-the-art 'R-Store' as an innovative one stop shop for Renault customers.

Recently, Al Masaood Automobiles successfully bagged the Global Nissan Aftersales Award for the 2020 and 2021 fiscal year after outperforming other Nissan dealers internationally within its segment. Al Masaood Automobiles had previously scooped the prestigious Nissan Global Dealer Award in 2013 and 2019 and has been the recipient of the ‘Exemplary Performance in Sales and Customer Experience Award’ by Nissan in the year 2017. Al Masaood Automobiles was also titled as the winner of the Renault Global Partners Award, “P.A.R.I.S. Challenge” for the year 2019. The company enhances its success through strong tie-ups with leading banks, offering to its customers easy finance solutions, and facilitating the purchase process with insurance, finance and accessories under one roof. Visit our e-commerce portal to know more. 

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