Kuwait: Two leading international brands operated in MENA by Alshaya Group have once again topped the pyramid of customer service in MENA by winning 2021 Service Hero Awards, the region’s only consumer-powered customer satisfaction index.
At a virtual awards ceremony, The Cheesecake Factory won the overall award for best customer satisfaction in Kuwait. In addition, the brand was recognised as the best service provider in the Casual Dining category in both the UAE and Kuwait. The Kuwait winner in the Clothes category was American Eagle. Both brands are past multiple award winners and this year’s wins reflect their ongoing commitment to deliver excellent service and always offer a positive customer experience.
Jeff Kellen, Vice President - Casual Dining, Hospitality Division at Alshaya said: “We know that customers expect fantastic service when they come to dine at The Cheesecake Factory so delivering a great customer experience every time is our number one priority. This is the second time that The Cheesecake Factory has won at the Service Hero awards and it is a real testament to the team’s dedication – we are delighted to see their commitment and consistency of delivering their service promise recognised.”
Steve Parkinson, Vice President, Apparel Division at Alshaya said: “This is a great result for the American Eagle team. The brand is known for its youthful, stylish, and great value ranges but in a competitive marketplace great customer service really makes the difference. It is great to see the team recognised for their consistent hard work and win a valued Service Hero awards for the seventh time in the last 11 years.”
Faten Abu-Ghazaleh, Service Hero President said: “These awards celebrate top performing companies that have succeeded in understanding their consumer’s needs, and more importantly, were able to reflect that understanding by delivering a customer-focused, unique and differentiated service. It is great to congratulate The Cheesecake Factory and American Eagle Outfitters once again for their achievements.”
Service Hero is an independent consumer powered assessment focusing on service quality. The Service Hero Index, which has operated since 2010, gathers views from more than 20,824 respondents across 16 categories in the UAE and Kuwait. Service Hero makes annual awards to companies who provide outstanding customer service in several categories. The categories include cafés, casual dining, fast food, new car sale, car service, clothes, electronics, home furniture, retail banks, Islamic Banks, ISP, mobile operators, private hospitals, regional Arab airlines, and supermarkets. Each industry category was measured on a ten-point scale across eight service dimensions: reliability, speed, product quality, staff quality, value for money, location, call center and website quality.
© Press Release 2021
Disclaimer: The contents of this press release was provided from an external third party provider. This website is not responsible for, and does not control, such external content. This content is provided on an “as is” and “as available” basis and has not been edited in any way. Neither this website nor our affiliates guarantee the accuracy of or endorse the views or opinions expressed in this press release.
The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk.
To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages.