Qatar - Consumers in Qatar are obliged to ensure products’ validity period, know the updated prices, and keep receipts, stated the Ministry of Commerce and Industry (MoCI) in its social media portals.

The Ministry added that “it is the provider’s duty to match the item with its specifications, timely present it, define its features and prices and adhere to health and safety rules”.

The Ministry mentioned several measures for buyers to protect their rights across the country and adhere to. Some of them include cross-checking the items and ensuring if it’s safe to use. Consumers must also avoid purchasing products of an unknown origin and must keep detailed receipts in hand at all times. Basic information related to the products such as brand, price, data, and origin is also some of the fundamental requirements a shopper must be aware of.

In terms of collecting the goods’ detailed receipt, the ministry noted that consumers must be cautious regarding all the relevant data provided including the store’s name and address, the date of the receipt collected, the type of product, and the serial number of the product, among others.

As the consumers purchase the items for sale in outlets, the Ministry explained that every individual must make sure that “Shop with Confidence” sign must be seen in addition to ensuring the product’s quality and checking the rates before and after the sales.

MoCI also stressed the importance of consumer rights in barbershops and beauty salons. The Ministry stated that the validity of products must be examined to protect one’s requirements.

Customers going to these outlets must adhere to the rights put forth by the Ministry. Additionally, the right to religious values, customs, and traditions of a person must be respected and individuals must comply with public health and safety requirements.

Authorities have urged the residents and citizens to acquire bills in order to maintain rights to compensation, make sure the changes taking place in the coming months, return or replace defective products, check the total invoice value against the published price list, and also to freely buy the products to meet good-quality standards and specifications.

Outlining the provider obligations, the Ministry mentioned the need to share the service or product that conforms to the advertised standards. The provider must also be committed to following public health and safety norms and engage with the services effectively guaranteeing for a period of time-related to its nature. The providers should also determine the data of the services given, its features, characteristics, and prices in addition to the purchased goods or services.

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