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UAE - His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has announced the results of a star rating system for federal government entities.
The Ministry of Interior was declared the best entity with five-star ratings in two categories.
The UAE Government launched the Global Star Rating System in 2012, aiming to bring about a quantum leap in the efficiency of government services as per global standards.
This system rates service centres based on the outcome of independent evaluation and assessment of customer experience.
The result of the evaluation is recorded in the assessment report which highlights the strengths and weaknesses of the centre.
Services centres are evaluated once every two years and given a classification and evaluation report, which includes results of the customer satisfaction survey and mystery shoppers.
Here is the list of ratings as posted by Sheikh Mohammed.
Websites
5 stars:
Ministry of Interior
4 stars:
Telecommunication Regulatory Authority
Civil Aviation Authority
Ministry of Finance
Zakat fund
General Authority of Islamic Affairs and Awqaf
Ministry of Climate Change and Environment
Ministry of Human Resources and Emiratisation
Zayed University
Federal Authority for Government Human Resources
Federal Electricity and Water Authority
Ministry of Health and Prevention
Ministry of Industry and Advanced Technology
Ministry of Community Development
Ministry of Culture and Youth
Ministry of Energy and Infrastructure
Ministry of Foreign Affairs and International Cooperation
Ministry of Economy
3 stars:
Federal Authority for Nuclear Regulation
Federal Customs Authority
United Arab Emirates University
Higher colleges of Technology
Ministry of Justice
General Authority of Sports
Emirates Post Group
Federal Authority for Identity and Citizenship
Ministry of Education
The Central Bank of the UAE
Smart Apps
5 stars:
Ministry of Interior
4 stars:
Telecommunication Regulatory Authority
Ministry of Human Resources and Emiratisation
Federal Authority for Government Human Resources
General Authority of Islamic Affairs and Awqaf
Ministry of Climate Change and Environment
Zakat Fund
3 stars:
Ministry of Finance
Zayed University
Ministry of Foreign Affairs and International Cooperation
Federal Electricity and Water Authority
Ministry of Justice
Ministry of Industry and Advanced Technology
Ministry of Health and Prevention
Ministry of Culture and Youth
Ministry of Community Development
Federal Customs Authority
United Arab Emirates University
Ministry of Energy and Infrastructure
Emirates Post Group
Ministry of Education
Higher colleges of Technology
Federal Authority for Identity and Citizenship
Ministry of Economy
Call centres
4 Stars:
Ministry of Human Resources and Emiratisation
Zakat Fund
Ministry of Climate Change and Environment
General Authority of Islamic Affairs and Awqaf
Ministry of Health and Prevention
3 Stars:
Ministry of Interior
Ministry of Community Development
Federal Electricity and Water Authority
Federal Authority for Identity and Citizenship
Telecommunication Regulatory Authority
Ministry of Culture and Youth
Ministry of Energy and Infrastructure
Federal Authority for Government Human Resources
Emirates Post Group
Ministry of Education
Central Bank of the UAE
Civil Aviation Authority
Ministry of Economy
Ministry of Foreign Affairs and International Cooperation
Higher Colleges of Technology
Ministry of Finance
United Arab Emirates University
Ministry of Industry and Advanced Technology
Ministry of Justice
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