UAE - Nutanix, a leader in hybrid multicloud computing, has said that Enoc Group, a leading global energy player, has centralised its IT infrastructure on Nutanix for retail expansion and deliver slick digitally-driven customer experience.

Serving thousands of customers across 60 markets, Enoc employs a workforce of over 12,000 employees and deploys its world-class customer service, innovations and technologies and best practices towards the UAE's social and economic development.

At the core of Enoc's business are its service stations which offer not only refuelling, but also top-quality retail services. Initially, siloed IT infrastructure was deployed at each of these service stations to deliver the digital services needed. While in the early days this met the company’s needs, the lack of redundancy and centralised management contributed to significant IT overheads and risk as the company rapidly scaled its retail operations.

Elevating customer experience

In 2021, Enoc undertook an AED250 million ($68 million) digital transformation initiative, aimed at prioritising customer satisfaction and elevating the service experience.

To keep supporting the group’s impressive growth momentum, Enoc recognised the best way forward would be to implement a fully integrated, scalable, and secure edge infrastructure solution that could be centrally managed for all their remote sites.

Backed by the expertise of Nutanix’s local team, Enoc proceeded to deploy Nutanix Cloud Infrastructure (NCI) - a complete software stack that unifies hybrid cloud infrastructure including compute, storage and network, hypervisors, and containers, in public, managed, and on-prem private clouds – as well as Nutanix Unified Storage (NUS) and the vendor’s disaster recovery solution.

Furthermore, the new partnership will include implementation of Nutanix Cloud Manager System (NCM), that will minimise any IT related issues, given the high demand of requests.

Unified infrastructure

Following the upgrade, Nutanix’s unified infrastructure eliminated the siloed IT infrastructure at each of Enoc’s retail outlets. The vendor has also enabled Enoc’s IT team to attain the holy grail of ‘getting more for less’, as the centralised management, made possible by NCM, has delivered an impressive 80% reduction in IT operation costs across the 400+ sites that are now served by Nutanix’s solution.

The high availability, and impressive levels of redundancy and resilience made possible by Nutanix mean that Enoc’s services stations can now operate around the clock without disruption to the vital services they deliver to customers.

Saif Humaid Al Falasi, Group CEO, Enoc, said: "Enoc fully understands that IT is a key pillar of our operations. We are constantly embracing emerging technologies that enable us to advance innovation in our sector, adapt to new business models, and introduce new products and services to the residents of the UAE faster. Nutanix plays a pivotal role in enabling us to achieve these ambitions and thus helps us to stay competitive."

Business enabler

Samer Labaky, Manager, Enterprise and Public Sector Accounts - UAE and Oman at Nutanix, said: “We are living in the era of digitisation. With digital transformation comes several challenges - how can IT bring relevance to the business, including employees and customers? How can IT teams respond to digital business initiatives at the speed the business requires it. The issue is that instead of being a business enabler, IT is a major bottleneck.

“Current legacy systems that customers have been adopting for the last 10 to 15 years are irrelevant because of inherent complexities, inflexibility and high cost of operation. Enoc fully understands this. With digital transformation being a top priority, the company is now embracing emerging technologies that help drive innovation, new business models, and bring products and services to UAE citizens faster. This agility and innovation help Enoc stay competitive and differentiate themselves from their peers.” 

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