Six questions to help keep pace with digitisation

As organisations embrace working from home, employee expectations change and employers will be required to transform how benefits are delivered, said an industry expert, listing six areas that help firms keep pace with accelerated digitisation.

“Forty per cent of workers admit they are less likely to leave the company if their employer promotes or sponsors digital health solutions. As such, HR teams must design employee experiences that are fit for a flexible, digital working environment,” added Julio Garcia-Villalon, Leader- MEA at Mercer Marsh Benefits, leading insurance broker and risk advisor.

Mercer Marsh Benefits has identified six questions those responsible for HR and risk must ask to ensure that policies and practices are relevant and effective in the modern era:

1. Are we confident the risk of a breach associated with HR data is sufficiently mitigated?

Are employees’ personal details such as salary or dependent information being shared with third parties using spreadsheets? Is that a risk you are comfortable with? 53% of employers believe their current HR technology processes and procedures expose them to undue risk.

2. Are our HR processes aligned to the employee experience we are seeking to create?

In 2020, 81% of employers said that achieving a ‘globally consistent employee experience’ is a ‘high priority’, and its importance has increased year-on-year since 2018.

3. Have we modernised our health programs in light of a rapidly changing digital health ecosystem?

Prior to the pandemic, 68% of employers said they were likely to invest in digital health in the next five years. Interest was strongest among employers in high-tech, manufacturing/construction, and financial services/insurance.

4. What is our digitisation strategy?

Make sure you know who is driving digitisation in your organisation, and what contribution is needed from HR and the enterprise risk management team in order to craft a cohesive digital agenda.

5. Have we assessed the impact to our people, programs, and infrastructure with a cyber-lens?

As HR processes involve a lot of personal data, evaluate HR practices to determine how to treat, terminate, transfer, or tolerate cyber risk.

6. Is our employee experience for managing benefits “consumer grade”?

For many employees, enrolling and accessing benefits is a very paper intensive and frustrating experience. Over the coming years, the bar will continue to be raised. At a minimum, even if programs are highly fragmented, employers must determine what their “front door” to health, risk protection, and well-being programs is and then work to continuously improve by delivering a more simple, fun, and integrated experience over time.

Garcia-Villalon concluded: “Businesses are embracing technological developments and seeing the clear benefits that a digital-first organisational strategy can bring. However, HR departments are failing to keep pace, and rising cybersecurity and data privacy concerns – especially in light of remote working, high volumes of employee benefits data, and vulnerable processes – goes beyond a HR role.

“As such, HR is being challenged to accelerate digital transformation, but can only do so by ensuring that the HR strategy is in alignment with the business vision and protected through a risk lens. We urge HR and risk management teams to work together to seize the opportunities to transform programs and embrace the employee health, well-being, and risk protection benefits that digitalisation can bring.” – TradeArabia News Service