Samsung opens largest customer service centre in Saudi Arabia

Samsung Electronics Co has opened its largest customer service centre in the Al-Rabie district of Riyadh, Saudi Arabia.

The new centre comprises several departments, including technology and smartphone spare parts, as well as a training laboratory.

The centre offers a variety of services, including device repair and a complimentary service of receiving and delivering devices to customers throughout the Kingdom. Samsung will also educate visitors about the company's latest innovations, as well as provide consulting services and innovative solutions.

Hyung Bin Joo, Managing Director of Samsung Saudi, said: "In recognition of our customers and their trust, we are pleased to open the region's largest Samsung customer service center, which will serve as a channel for listening to them and providing them with the quickest and best solutions. We intend to continue expanding in the Saudi Arabia over the next few years in order to meet our customers' needs and provide the highest quality service to which Samsung has always been committed.

Samsung's new centre retains its distinguished relationship with customers by providing several departments to meet all their needs in one location, in addition to introducing the best repair services, which typically take less than an hour to resolve the most significant obstacles that users may face, such as repairing smartphone screens and others, the company said.

Additionally, Samsung customers will have the opportunity to maximise the performance of their phones and devices through the consulting and solutions service, in addition to gaining access to the latest technologies and company products available at the centre, which will include private waiting and VIP rooms, as well as refreshments for visitors during their wait times, it said. TradeArabia News Service