Jordan - Jordan Ahli Bank has launched its new artificial intelligence (AI) system ‘ahliGPT’, becoming the first bank in the Middle East to embrace AI in its customer service.

The pioneering step reflects the bank's vision to integrate AI into its operations and improve the quality of services.

‘ahliGPT’ provides customers the opportunity to get quick and accurate answers to their queries as well as problems related to banking and financial services, saving time and effort for both bank clients and employees.

Enhancing services

The move is part of Jordan Ahli Bank’s continued efforts to enhance its operations leveraging new technologies, as it seeks to improve the experience of its customers by adopting the latest innovations.

Additionally, the bank is working to improve the privacy of customers by implementing the latest security standards in the use of AI technologies that will guarantee the protection of customer information and transaction details.

Jordan Ahli Bank CEO and General Manager Dr Ahmad Al-Hussein expressed his optimism in the future of AI in the banking industry, stating: "The future of banking lies in harnessing the power of technology to better serve our clients."

Leading bank

Jordan Ahli Bank's adoption of AI technologies in customer service is an important step towards strengthening its position as a leading bank in the region and confirms its commitment to providing modern banking innovations and solutions that exceed customer expectations.

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